A customer enquiry lands
Waiting for a replySupervised AI employees for growing operations
Give the repetitive work a new owner.
Autivia maps one messy workflow, then builds a supervised AI employee to handle the follow-ups, updates, checks, and handoffs inside the tools your team already uses.
Shahraze replies personally within one working day.
14 daysto a working pilot
1 workflowscoped end to end
1–2 toolsconnected first
Human approvalwhere judgement matters
The ownership gap
The work stalls in the gaps between your tools and your people.
A new enquiry waits in the inbox. The CRM is missing context. A quote needs chasing. The one person who knows the process is already busy.
The tasks are small, but the handoffs happen all day. Autivia gives one of those workflows a clear owner without replacing the systems your team already knows.
A NORMAL MONDAY Small waits become lost capacity
The context is split across tools
Waiting for someone to checkThe process owner finally has time
Still waiting for a decisionYour best people should own the judgement—not every copy, check, update, and chase around it.
Choose the first workflow
Start where a slow handoff costs you most.
Choose a real workflow your team is already carrying. We map the rules, exceptions, and approvals before anything is automated.
01 Revenue
Lead follow-up
Prepare fast, consistent replies, qualify each enquiry, create the CRM record, and keep follow-up moving outside office hours.
Fewer good enquiries left waiting→
02 Operations
Inbox triage
Sort incoming messages, gather context, draft routine replies, and route unusual cases to the right person.
A calmer queue with clear ownership→
03 Admin
CRM & updates
Turn calls and messages into clean records, follow-up tasks, and reliable pipeline updates without copy-paste.
Cleaner data without another admin round→
Not sure which one fits? Describe the bottleneck and we’ll tell you honestly whether it is a good first workflow.
Illustrative, not invented proof
Watch one lead move from inbox to a clear next step.
A website enquiry lands after hours. The workflow checks fit, prepares a useful reply, creates the CRM record, and pauses before a person-dependent decision.
This is a representative workflow, not a client case study. The exact rules and actions are configured around your business.
What the workflow prepares
- 01Reply prepared
- 02Fit checked
- 03CRM record created
- 04Owner asked to approve
Illustrative worked example
One enquiry. Checked, prepared, logged.
BEFORE
21:40Support needed across three locations
New website enquiry
We manage three sites in Utrecht and need a faster way to coordinate after-hours requests. Can you help?
- Enquiry lands at 21:40
- No owner after hours
- CRM record is missing
- Follow-up waits until morning
AUTIVIA
- 21:40:00 Read
The enquiry is read and the contact details are structured.
- 21:40:18 Check fit
Location, service, and qualification rules are checked.
- 21:40:47 Prepare
A relevant reply and next-step recommendation are drafted.
- 21:41:05 Approval pause
The owner is asked to approve the judgement call.
- 21:41:32 Log
The CRM record and follow-up task are created.
READY FOR YOUR TEAM
- Reply ready
- CRM record created
- Owner notified
- Follow-up scheduled
Example outcome: ready to respond, with human approval included.
The 14-day build
First we make the workflow clear. Then we make it move.
The build starts with how the work actually happens: inputs, context, decisions, exceptions, and a precise definition of done.
WORKFLOW MAP
v1 / PILOT INPUT
INBOX / FORM / CHAT New request arrives Unstructured message + contact details
ROUTINE
AI EMPLOYEE Read → check → prepare
- Uses the right context
- Follows explicit rules
- Records the action
ROUTINEMove forwardWithin agreed boundaries
JUDGEMENTPause for approvalYour team makes the call
Every path has an ownerINPUT → CONTEXT → DECISION → ACTION
MAP
We follow one process end to end and document the inputs, decisions, exceptions, and handoffs. You keep the map either way.
BUILD
We connect the first 1–2 tools and build the AI employee around the workflow—not around a generic chatbot.
GUARDRAIL
Routine actions get clear boundaries. Sensitive, unusual, or high-value decisions pause for a human.
HAND OVER
You get a tested workflow, approval rules, documentation, and a clear route for monitoring or support after the pilot.
No platform migration. No long AI transformation programme. One useful workflow, tested properly, then the next.
Works with tools such as these—and many more.
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Outlook -
Gmail -
WhatsApp Business -
HubSpot -
Moneybird -
Exact -
Google Calendar
Control by design
Autonomous when it is safe. Your call when it matters.
The workflow only gets the access and authority it needs. Actions are logged, bounded by explicit rules, and paused for approval where judgement matters.
Read the sensible questionsAPPROVAL THRESHOLDS
Routine, low-risk actions can move. Sensitive, unusual, or high-value cases wait for a human yes.
VISIBLE ACTIVITY
The important inputs, decisions, and actions are logged so your team can see what happened.
MINIMUM ACCESS
The pilot starts with the smallest useful set of tools, permissions, and actions—not the keys to everything.
14-day pilot
Fixed scopeTest one AI employee in 14 days.
A fixed-scope pilot for businesses that want to prove one workflow before committing to a wider automation project.
€750–€1,500Fixed pilot range
- Workflow audit and bottleneck map
- One working AI employee prototype
- Integration with 1–2 existing tools
- Approval rules, testing, and handover
Ongoing support starts from €300/month after the pilot, depending on tools, volume, and approval needs.
Review my workflowFounder-led delivery
One accountable builder from first map to handover.
“I'm Shahraze, founder of Autivia. I map and build every deployment myself. The review exists to tell you whether the workflow is a good fit before you pay for a pilot—and if it isn't, I'll tell you that too.”
Shahraze — Founder, Autivia
- Direct access
- A tightly scoped first build
- An honest no when the fit is wrong
Before you ask
The sensible questions, answered.
AI automation should earn trust through a clear scope, not a bigger promise.
Ask about your workflow01What happens in the free review?
You describe the workflow, the tools involved, and what keeps getting stuck. Shahraze replies within one working day with an initial view on fit, risk, and what a sensible pilot would include.
02What do I have after 14 days?
The target is one mapped workflow, one working AI employee prototype connected to 1–2 tools, defined approval rules, testing, documentation, and a handover. Exact scope is agreed before the pilot starts.
03Does it act without approval?
Only where you explicitly decide that it can. Sensitive, unusual, or high-value actions can pause for review; the boundaries are part of the workflow design.
04Do we need to replace our current software?
Usually not. The first pilot is designed around the tools already carrying the work. The feasibility review confirms whether those tools can support the workflow safely.
05What should not be automated?
Unclear processes, decisions that depend on unspoken judgement, and high-risk actions without reliable checks are poor starting points. The first job is to make those boundaries visible.
06What happens after the pilot?
You can keep the documented workflow and handover, add ongoing support from €300/month, or scope the next workflow. There is no requirement to commit to a wider programme.
Free workflow feasibility review
Show us the workflow that keeps getting stuck.
Pick the closest bottleneck or describe it in your own words. You'll get an honest first read within one working day.
No pressure. No generic AI pitch.
WORKFLOW REVIEW3 required fields
Your workflow is in the review queue.
Shahraze will review the workflow, tools, approval needs, and pilot fit, then reply within one working day.